Legal Information
Review our Terms of Service and Privacy Policy to understand how KCI Logistics operates and protects your data.
Terms of Service
Effective date: [Add date]
These Terms of Service govern your access to and use of KCI Logistics services, including our website, client portal, shipment request tools, quote tools, booking modules, and related logistics support services.
1. Scope of Services
KCI Logistics provides logistics coordination, supply chain support, shipment management tools, quote requests, booking support, and related importer, exporter, and forwarding services. Service availability may vary by country, carrier, customs requirements, and operational conditions.
2. User Responsibilities
You agree to provide accurate, complete, and current information when requesting quotes, placing bookings, submitting shipment requests, or communicating through the platform. You are responsible for cargo descriptions, customs documentation, licenses, invoices, packing lists, and compliance with applicable import, export, sanctions, tax, and trade laws.
3. Quotes and Pricing
Any quote, estimate, or cost scenario provided by KCI Logistics is indicative unless expressly confirmed in writing. Final pricing may change due to carrier surcharges, customs inspections, fuel adjustments, storage, demurrage, port congestion, route changes, duties, taxes, or other third-party costs.
4. Bookings and Operational Changes
Shipment schedules, routing, transit times, and delivery windows are estimates only unless expressly agreed otherwise. KCI Logistics may adjust operational handling where reasonably necessary due to carrier changes, regulatory requirements, safety issues, force majeure events, or other circumstances outside our direct control.
5. Compliance and Restricted Goods
You must not use our services for prohibited, restricted, unsafe, or unlawful cargo. KCI Logistics may refuse, suspend, or cancel any request or booking where compliance concerns arise, including customs risks, sanctions exposure, incomplete documentation, or safety concerns.
6. Intellectual Property and Platform Use
All platform content, branding, workflows, and service materials remain the property of KCI Logistics or its licensors. You may use the platform only for legitimate business purposes related to your logistics operations. You may not misuse the platform, reverse engineer it, or attempt unauthorized access.
7. Service Availability
We aim to keep our services available and reliable, but uninterrupted access is not guaranteed. We may perform maintenance, upgrades, or security actions that temporarily affect access.
8. Limitation of Liability
To the extent permitted by law, KCI Logistics is not liable for indirect, incidental, special, or consequential losses, including lost profits, lost business opportunities, delay-related losses, or losses caused by third-party carriers, customs authorities, port operations, or events outside our reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded.
9. Suspension or Termination
We may suspend or terminate access where there is misuse, fraud risk, non-payment, legal non-compliance, or conduct that threatens operational integrity or platform security.
10. Governing Law
These Terms are governed by the laws of [Add country/jurisdiction], unless mandatory local law requires otherwise. Any disputes will be subject to the competent courts of [Add city/country], unless applicable law provides otherwise.
11. Contact
For legal or contractual questions, contact: [Add legal contact email].
Privacy Policy
Effective date: [Add date]
This Privacy Policy explains how KCI Logistics collects, uses, stores, and protects personal data in line with the General Data Protection Regulation (GDPR) and related privacy laws.
1. Data Controller
KCI Logistics is the data controller for personal data processed through our website, client portal, shipment request tools, quote systems, booking modules, and related business communications, unless otherwise stated. Add your full legal entity name, registered address, and contact details here.
2. Categories of Personal Data
We may collect business contact details, names, job titles, company names, email addresses, phone numbers, billing details, shipment-related contact information, account credentials, communication records, and technical usage information such as IP address, browser type, and platform activity logs.
3. Purposes of Processing
We process personal data to provide logistics services, respond to quote requests, manage shipments and bookings, verify compliance requirements, maintain customer accounts, communicate about orders and operational updates, improve platform security, prevent fraud, and meet legal or regulatory obligations.
4. Legal Bases Under GDPR
Depending on the situation, we rely on one or more of the following legal bases: performance of a contract, steps prior to entering a contract, compliance with a legal obligation, our legitimate interests in operating and improving our services, and consent where legally required.
5. Sharing of Personal Data
We may share relevant personal data with carriers, freight forwarders, customs brokers, customs authorities, warehousing partners, payment providers, IT service providers, and other logistics partners where necessary to provide our services or comply with the law. We require service providers to handle personal data appropriately and only for permitted purposes.
6. International Transfers
Because logistics operations are international, personal data may be transferred outside the European Economic Area. Where required, we apply appropriate safeguards such as the European Commission’s Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy, including contract performance, customer support, tax and accounting retention periods, legal claims, compliance requirements, and operational recordkeeping. Specific retention periods should be added based on your actual business processes.
8. Your GDPR Rights
Subject to applicable law, you may have the right to request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent. You also have the right to lodge a complaint with a competent supervisory authority.
9. Security Measures
KCI Logistics uses reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, loss, misuse, and alteration. These measures may include access controls, secure systems, monitoring, role-based permissions, and vendor security oversight.
10. Cookies and Tracking
If your website or portal uses cookies or analytics tools, you should describe them here, including essential cookies, analytics cookies, and marketing cookies, together with your cookie consent approach where required under EU law.
11. Contact and Data Protection Requests
For privacy questions or to exercise your rights, contact: [Add privacy email]. If you appoint a Data Protection Officer, add those contact details here as well.
12. Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will always be made available on this page, together with the effective date.
Important: This page is a strong GDPR-style structure, but it still needs your real legal entity details, retention periods, cookie practices, and jurisdiction details before publication.